Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you as a customer notice an issue on the products or anything else on the order, please send us an email to support (a) astradica.com or contact us here.

The return address is set by default to the Printful facility closest your location. When they receive a returned shipment, an automated email notification will be sent to us. Unclaimed returns get donated to charity after 30 days. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.

Wrong Address – If you as a customer provide an address that is considered insufficient by the courier, the shipment will be returned to the Printful facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to the Printful facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer – We advise you to contact us on the email support (a) astradica.com or via our contact form before returning any products to Printful. Except for Customers residing in Brazil, Printful do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, we need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact  us on email support (a) astradica.com and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read the Printful FAQs.

NOTE:

For physical items / products we have in stock locally, we take care of shipping and returns ourselves. These will not be shipped out from Printful. These products are clearly labeled in the webshop so you as a customer can distinguish them from each other.